The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Recognise opportunities to promote products and services
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Products and services available for on-selling from the enterprise are identified Completed |
Evidence:
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Technical specifications and application(s) of products and services are identified Completed |
Evidence:
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Applicability of products and or services are matched to particular clients or client groups Completed |
Evidence:
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Features of products and services (including technical specifications) are explained in relation to customer requirements or potential requirements Completed |
Evidence:
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Where appropriate, clients are referred to expert personnel or services Completed |
Evidence:
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Establish and maintain contact with clients
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Communication with clients is established and maintained to develop a professional relationship Completed |
Evidence:
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Clients are informed of the full range of business products Completed |
Evidence:
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Follow-up contacts with clients are made on client request and in accordance with enterprise policy Completed |
Evidence:
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Negotiate sales
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Potential sales opportunities are recognised and acted upon Completed |
Evidence:
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Negotiations with clients maintain enterprise professional standards and client satisfaction Completed |
Evidence:
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Close sales
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Documentation of the agreement is completed in accordance with enterprise policy, incorporating any special requirements Completed |
Evidence:
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Contact with customers is maintained until sale is completed Completed |
Evidence:
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After-sales service is provided in accordance with enterprise procedures and statutory requirements Completed |
Evidence:
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